Introduction

firovantalexi operates as a comprehensive business scaling platform, helping Canadian entrepreneurs and business owners develop the skills and strategies needed to grow their ventures effectively. This privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services at firovantalexi.com.

We believe transparency builds trust. That's why we've written this policy in plain language, avoiding legal jargon wherever possible. Our commitment to your privacy isn't just about compliance with Canadian privacy laws – it's about respecting your right to control your personal information.

Information We Collect

We collect different types of information depending on how you interact with our platform. Understanding what we collect helps you make informed decisions about sharing your information with us.

How We Use Your Information

Your information serves specific purposes that directly benefit your experience on our platform. We don't use your data for purposes unrelated to helping you scale your business effectively.

Our primary use of your information focuses on delivering personalized learning experiences, tracking your progress through our business development programs, and providing relevant resources based on your specific industry and business stage. We also use aggregated, non-identifiable data to improve our course content and identify which topics resonate most with Canadian business owners.

We may send you educational content, course updates, and business scaling tips via email. These communications are designed to add value to your entrepreneurial journey, not overwhelm your inbox. You can adjust your communication preferences or unsubscribe at any time through your account settings.

Information Sharing and Disclosure

We don't sell your personal information to third parties. Period. However, there are specific circumstances where we may share your information, and we want to be completely transparent about these situations.

All third-party service providers we work with are required to maintain the same level of data protection we provide. They're only authorized to use your information for the specific services they provide to us, not for their own marketing or business purposes.

Data Security and Protection

Protecting your information isn't just about technology – it's about creating a culture of security throughout our organization. We implement multiple layers of protection to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

Our technical security measures include industry-standard encryption for data transmission and storage, secure servers hosted in Canadian data centers, regular security audits and penetration testing, and strict access controls limiting who can view your information. We also maintain comprehensive backup systems to protect against data loss.

From an operational standpoint, all team members receive privacy training, sign confidentiality agreements, and follow strict protocols for handling personal information. We regularly review and update our security practices to address emerging threats and maintain compliance with Canadian privacy standards.

Data Retention and Deletion

We don't keep your information longer than necessary. Our retention periods vary depending on the type of information and our legitimate business needs, but we follow clear guidelines to ensure we're not storing data indefinitely.

Active account information is retained as long as your account remains active and for up to two years after account closure, unless you specifically request earlier deletion. Learning progress data and course completions are kept for up to five years to support any certificates or credentials you've earned through our platform.

Financial transaction records are maintained for seven years as required by Canadian tax and business regulations. Communication records with our support team are typically deleted after three years, unless they contain important account information or security-related matters that require longer retention.

When we delete your information, we use secure deletion methods that make the data unrecoverable. Some information may persist in backup systems for up to 90 days after deletion from our primary systems, but these backups are not accessible for normal business operations.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and understand how you interact with our content. These small data files help us provide personalized features and improve our services over time.

Essential cookies are necessary for basic platform functionality, including maintaining your login session, remembering your language preferences, and ensuring security features work properly. These cookies cannot be disabled without affecting core platform features.

Analytics cookies help us understand which content is most valuable to our users, identify technical issues, and measure the effectiveness of our educational resources. We use this information to improve course content and platform usability, but all analytics data is aggregated and doesn't identify individual users.

You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. We don't use third-party advertising cookies or tracking technologies for marketing purposes unrelated to your business education journey.

International Data Transfers

As a Canadian company serving primarily Canadian businesses, we strive to keep your data within Canada whenever possible. However, some of our service providers and technology partners operate internationally, which may require limited data transfers outside Canada.

When we do transfer data internationally, we ensure appropriate safeguards are in place, including contractual protections that require the same level of privacy protection you'd receive in Canada. We only work with service providers who demonstrate strong privacy practices and comply with international data protection standards.

If you have concerns about international data transfers or want more specific information about where your data might be processed, please contact our privacy team. We can provide detailed information about our current service providers and the protections in place for your information.

Children's Privacy

Our platform is designed for business owners and professionals, not children under 18. We don't knowingly collect personal information from minors, and our services aren't intended for users under the legal age of majority in their province or territory.

If we discover that we've inadvertently collected information from someone under 18, we'll delete that information promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately so we can remove the information and terminate any associated account.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through your registered email address and provide a prominent notice on our platform.

Minor updates, such as clarifying existing practices or updating contact information, may be made without individual notification, but we'll always update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

If you disagree with any changes to our privacy policy, you can close your account or contact us to discuss your concerns. Continued use of our platform after policy updates indicates your acceptance of the revised terms.